Shipping policy

Where we ship

We ship to 74 countries across Europe, the Americas, Asia, Oceania and Africa: the countries where we can deliver every order with tracking. If your country is not offered at checkout, we cannot deliver there yet. In Spain we do not deliver to the Canary Islands, Ceuta or Melilla: they are outside the EU VAT area, and parcels from our suppliers would be held at customs with import charges for you. We do not ship to countries where intimate products are prohibited.

Processing

Orders are prepared within 1 to 3 business days.

Delivery times

Orders ship with tracking. Estimated delivery is 7 to 15 business days after dispatch. In a few countries, including Greece, Cyprus, Bulgaria, Malta and Romania, please allow 10 to 22 business days. Checkout shows the estimate for your address. Remote areas and peak seasons can take longer.

Costs

Delivery costs €4.90 per order and is free on orders of €49 or more. You see the cost at checkout before you pay.

Tracking

We email you a tracking link as soon as your order ships.

Packaging

Every order ships in plain outer packaging with no brand or product images. The parcel shows your address and the carrier’s tracking label; international parcels also carry a customs declaration describing the contents.

Duties and taxes

Depending on your country, import duties or taxes may apply. Where we collect them at checkout, you see them before you pay.

Products that cannot ship to your country

A few products cannot be shipped to certain countries. Where we know this in advance, they are not offered for your country; if it happens after you order, we refund you in full straight away.

Late or lost parcels

If your parcel has not arrived by the end of the estimated window, write to us with your order number. We check with the carrier and, if the parcel is lost, we send a replacement or refund you.